Hannah Heidi - Australian made scented candles and homewares

Shipping and Returns


We are trying our absolute best to deliver the best products however, please keep in mind small imperfections may occur.

Sometimes accidents happen; if your product arrived damaged, please contact us via email the same day you receive your parcel to report any issues.

We will need proof of damage in the original package and unused, photographic evidence must also be sent along with your email to sales@hannahheidisydney.com, If your item is damaged after it has arrived, and days have passed, it will not be our responsibility.

We are working as fast as possible to get your orders to you in a timely manner. Australia Post is experiencing delays presently, we do apologise for any inconvenience caused.

If for some reason your order had not arrived 15 working days after the expected delivery date, please get in touch and we will make a claim via Australia post and send you another parcel. ​

PLEASE CHECK TO ENSURE YOUR DETAILS ARE CORRECT ONCE YOU HAVE PLACED YOUR ORDER. If the address is not complete, get in touch asap as we can’t change the address once the order is dispatched. If an address is incomplete, and a parcel returns to us, you will have to pay the delivery fee again.

Thank you for your continued support!


We want you to love your purchase, however if you are not completely satisfied, we gladly accept MOST RETURNS VIA MAIL WITHIN 30 DAYS OF PURCHASE.

Returned items must be in original, saleable condition with original tags and proof of purchase. Shipping and delivery fees are non-refundable.