Hannah Heidi - Australian made scented candles and homewares

Terms and Conditions

When purchasing our products, it is important to read and agree to our terms and conditions. These outline important information such as payment, shipping, returns, and warranties. By completing your purchase, you acknowledge and accept these terms and conditions. It is recommended to review them carefully before making any transactions.

This website is operated by Hannah.Heidi Candles, and by accessing or using this site, you agree to be bound by our terms and conditions. Our site offers a range of Candles and Homewares, as well as information, tools, and services. By using our site, you agree to comply with all policies and notices outlined here. Our terms and conditions are designed to ensure a positive experience for all users of our site.

When you visit our site or make a purchase, you agree to our Terms of Service. These Terms apply to all users of our site, including customers, vendors, and contributors of content. It is important to read and understand these terms, including any additional policies referenced herein or by hyperlink. By using our Service, you are bound by these Terms of Service.

It is important to carefully read our Terms of Service before accessing or using our website. By accessing or using any part of the site, you are agreeing to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. Please note that acceptance of these Terms of Service is limited to these terms alone, and if considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to our store are subject to our Terms of Service. The most current version of our Terms of Service can be found on this page and we reserve the right to update, change or replace any part of these terms at any time. We will post updates and/or changes to our website, and it is your responsibility to check this page periodically for any changes. Your continued use of our website after any updates or changes to our Terms of Service constitutes acceptance of those changes.

Our online store is hosted by The Web Factory (Australia) Pty Ltd, who provides us with an e-commerce platform to sell our products and services to you. We work with The Web Factory to ensure that our website is reliable and secure for your shopping needs.

Section 1 – Online Store Terms

Hannah.Heidi Candles: Terms of Service outlines the conditions of our online store. By agreeing to our Terms of Service, you are confirming that you are of legal age to make purchases in your state or province of residence. If you are under the legal age of majority, you must have given us your consent to allow any of your minor dependents to use our site. We take the safety and security of our users seriously and ask that all users comply with these terms.

Our Terms of Service prohibit the use of our products for any illegal or unauthorized purposes. When using our Service, you must comply with all laws in our jurisdiction, including copyright laws. It is strictly prohibited to transmit any worms, viruses, or any code of a destructive nature. Any violation of these terms will result in immediate termination of your Services. We take the security and safety of our website and users very seriously, and any breach or violation will not be tolerated.

Section 2 – General Conditions

Our General Conditions state that we reserve the right to refuse service to anyone at any time, for any reason. You should also be aware that any content you provide (excluding credit card information) may be transferred UN-encrypted over various networks and may be subject to changes to conform and adapt to technical requirements of connecting networks or devices. While we take every measure to ensure the security of your data, it is important to note that certain risks are inherent to transmitting data over networks, and you should exercise caution when sharing sensitive information.

Our Terms of Service prohibit the reproduction, duplication, copying, sale, resale, or exploitation of any portion of our Service, including access to our website, without express written permission from us. Additionally, any headings used in these terms are included for convenience only and do not limit or affect the scope of these terms in any way. We take our intellectual property rights very seriously and ask that all users respect and comply with these terms.

Section 3 – Accuracy, Completeness and Timeliness of Information

Our website provides information that is intended for general purposes only. We make every effort to ensure that the information we provide is accurate, complete, and up-to-date, but we cannot guarantee its accuracy or completeness. It is important to note that the information provided on our site should not be relied upon as the sole basis for making important decisions. We strongly advise you to consult with more accurate, complete, or timely sources of information before making any decisions. Any reliance on the information we provide is at your own risk.

Our website may contain historical information that is not current and is provided for reference purposes only. We reserve the right to modify the contents of our site at any time without any obligation to update information. It is your responsibility to monitor any changes to our site. We make every effort to ensure that the information on our site is accurate and up-to-date, but we cannot guarantee its accuracy or completeness. Therefore, any reliance on historical information provided on our site is at your own risk.

Section 4 – Modification to the services and/or Prices

We reserve the right to modify or discontinue our Service, including any part or content, at any time without notice. This includes changes to product prices, which may be subject to change without notice. We will not be liable to you or any third-party for any modification, price change, suspension or discontinuance of our Service. We recommend checking our website regularly for any updates or changes.

Section 5 – Products and/or Services

Additionally, we reserve the right to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

In this section, the Terms of Service state that the website reserves the right to limit the sales of products or services to certain individuals, geographic regions, or jurisdictions. This may be exercised on a case-by-case basis and may include limitations on the quantities of products or services offered. The website also reserves the right to change the descriptions of products or product pricing at any time without notice, and to discontinue any product at any time. Any offer for a product or service on the website is void where prohibited by law.

Section 6 – Accuracy of Billing and Account Information

In order to maintain the integrity of our business and prevent fraudulent activities, we reserve the right to refuse any order placed with us. This includes the right to limit or cancel the quantities of products or services purchased per person, per household, or per order. These restrictions may apply to orders placed using the same customer account, credit card, billing or shipping address. If we make changes to or cancel an order, we will attempt to contact you using the email, billing address or phone number provided at the time of the order. We also reserve the right to restrict orders that appear to be placed by dealers, re-sellers or distributors.

As a customer, you agree to provide accurate and complete information for all purchases made on our online store. This includes providing up-to-date account information, such as your email address and credit card details, so that we can complete your transactions and contact you if necessary. It is your responsibility to ensure that your account information is current and accurate.

We recommend reviewing our Returns Policy for more information on our policies regarding returns and exchanges. By shopping on our website, you acknowledge and agree to be bound by our Returns Policy.

Section 7 – Optional Tools

The website may provide you with access to third-party tools that we do not monitor or control. We do not provide any warranties, representations, or conditions of any kind, and we do not endorse any of these tools. As such, we shall not be liable for any damages arising from or relating to your use of any optional third-party tools.

If you decide to use any optional third-party tools provided through the website, you do so entirely at your own risk and discretion. It is your responsibility to be familiar with and approve of the terms on which the tools are provided by the relevant third-party provider(s).

In the future, we may offer new services and/or features through the website, including the release of new tools and resources. Such new features and/or services will also be subject to these Terms of Service.

Section 8 – Third Party Links

When using our service, you may come across content, products, or services that are provided by third-party sources. These may include links to third-party websites that are not affiliated with us. We want to make it clear that we are not responsible for examining or evaluating the content or accuracy of these third-party materials.

Furthermore, we do not provide any warranty or liability for any materials, products, or services offered by third-parties. We are not responsible for any harm or damages that may result from your purchase or use of any goods, services, resources, content, or any other transactions made in connection with any third-party websites.

It is your responsibility to carefully review the policies and practices of any third-party websites before engaging in any transactions. If you have any complaints, claims, concerns, or questions regarding third-party products or services, please direct them to the relevant third-party providers.

Section 9 – User Comments, Feedback and Other Submissions

When you submit comments, ideas, or other materials to us, either at our request or voluntarily, you agree that we may use them in any way we choose, including editing, copying, publishing, distributing, and translating them. We are not obligated to keep your comments confidential, pay you for them, or respond to them. We reserve the right to monitor and remove any content that we deem offensive, threatening, defamatory, or violates any intellectual property rights or these Terms of Service.

You must ensure that your comments do not violate any third-party rights, including copyright, trademark, or privacy rights, and that they do not contain any unlawful, abusive, or obscene material. Additionally, your comments should not contain any viruses or other malware that could harm the Service or related websites. You may not use a false email address or pretend to be someone else when submitting comments.

You are solely responsible for the accuracy and content of your comments. We do not assume any liability for the comments posted by you or any third-party.

Section 10 – Errors Inaccuracies and Omissions

Occasionally, there may be errors or inaccuracies in the information provided on our site or through our Service. This may include errors in product descriptions, pricing, promotions, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice, including after you have submitted your order.

We make no commitment to update, amend, or clarify information on the Service or related website, including pricing information, except as required by law. Any update or refresh date in the Service or on any related website should not be taken as an indication that all information has been modified or updated. We do not guarantee the accuracy or completeness of any information on the Service or on any related website and are not responsible for any errors or omissions. It is your responsibility to verify any information before relying on it.

Section 11 – Prohibited Uses

The Terms of Service prohibit the use of the site or its content for any unlawful purpose, including soliciting others to participate in unlawful acts. Users are also prohibited from violating any international, federal, provincial, or state regulations, rules, laws, or local ordinances. Additionally, users are prohibited from infringing upon or violating our intellectual property rights or the intellectual property rights of others.

Harassment, abuse, insult, harm, defamation, slander, disparagement, intimidation, or discrimination based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability are strictly prohibited. Submitting false or misleading information, uploading or transmitting viruses or any other type of malicious code, collecting or tracking the personal information of others, and spamming, phishing, or crawling are also prohibited.

Furthermore, any use for obscene or immoral purposes or to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet is prohibited. Any violation of these prohibited uses may result in termination of your use of the Service or any related website.

Section 12 – Disclaimer of Warranties; Limitations of Liability

The terms of service for Hannah.Heidi Candles state that the company cannot guarantee uninterrupted, timely, secure or error-free use of their service. They also do not provide a warranty for the accuracy or reliability of the results obtained from using their service. Hannah.Heidi Candles may remove or cancel their service at any time without notice to the user.

The service and all products and services provided through the service are “as is” and “as available.” Hannah.Heidi Candles does not provide any representation, warranties or conditions of any kind, whether express or implied, including but not limited to merchant-ability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement, except as expressly stated by the company.

Hannah.Heidi Candles will not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages, including lost profits, revenue, savings, data, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from the use of the service or any products obtained through the service. This includes any errors or omissions in any content and any loss or damage incurred as a result of the use of the service or any content or product posted, transmitted, or otherwise made available via the service.

However, if any state or jurisdiction does not allow the exclusion or limitation of liability for consequential or incidental damages, then the company’s liability shall be limited to the maximum extent permitted by law.

Section 13 – Indemnification

This section of the Terms of Service outlines the user’s agreement to indemnify and hold harmless LMJ Candles and its various entities from any claims or demands made by a third party as a result of the user’s breach of the Terms of Service or violation of any law or third-party rights. The user agrees to pay reasonable attorney’s fees associated with any such claim or demand.

Additionally, this section addresses the issue of severability, which means that if any provision of the Terms of Service is found to be unlawful, void, or unenforceable, the remaining provisions will still be enforceable to the fullest extent allowed by law. The invalid provision will be removed from the Terms of Service, but this will not affect the validity or enforceability of the remaining provisions. This helps ensure that the Terms of Service remain legally binding and enforceable even if a particular provision is found to be invalid or unenforceable.

Section 14- Severability

This provision is commonly found in the Terms of Service of many websites and online services. It essentially states that if any part of the agreement is found to be unlawful, void, or unenforceable, the rest of the agreement will still be enforceable to the fullest extent permitted by law. This means that even if one part of the agreement is invalid, the rest of the agreement will still be valid and enforceable.

The purpose of this provision is to ensure that the agreement remains enforceable, even if one part of it is found to be invalid. This helps to protect both the website or online service provider and the user by ensuring that the terms of the agreement can still be upheld, even if one part of it is deemed unenforceable.

Overall, this provision helps to ensure that the terms of the agreement are clear and legally binding, and that both parties are protected in the event of a dispute. It is important to read and understand the terms of service of any website or online service you use, including this provision, to ensure that you are aware of your rights and obligations.

Section 15 – Termination

This section of the Terms of Service explains the effects of termination of the agreement between the user and Hannah.Heidi Candles. The parties are obligated to fulfill their obligations and liabilities that were incurred prior to the termination date. In other words, any actions or obligations taken or incurred before the termination of the agreement will remain valid and enforceable.

The Terms of Service will remain in effect until either the user or Hannah.Heidi Candles terminates the agreement. The user has the option to terminate the agreement at any time by informing Hannah.Heidi Candles that they no longer wish to use the Services or by ceasing to use the site. However, if Hannah.Heidi Candles suspects or determines that the user has failed to comply with any term or provision of the agreement, the company may terminate the agreement without notice. In such a case, the user will remain responsible for any amounts owed to Hannah.Heidi Candles up to and including the date of termination. Hannah.Heidi Candles may also deny the user access to the Services or any part thereof.

Section 16 – Entire Agreement

This section of the Terms of Service explains that the failure of Hannah.Heidi Candles to enforce any right or provision outlined in the agreement does not constitute a waiver of that right or provision. This means that if Hannah.Heidi Candles does not enforce a particular aspect of the agreement, they still reserve the right to do so at a later time.

Furthermore, the Terms of Service, along with any policies or rules posted on the website, constitute the entire agreement between you and Hannah.Heidi Candles, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written.

Finally, any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. This means that if there is any confusion or uncertainty in the meaning of the agreement, it will not automatically be interpreted against Hannah.Heidi Candles as the party that drafted the document.

Section 17 – Governing Law

These Terms of Service, as well as any separate agreements between you and Hannah.Heidi Candles for the provision of services, will be governed by and construed in accordance with the laws of Australia. Any dispute arising from these Terms of Service or the use of our Services will be resolved exclusively through the courts of Australia.

By agreeing to these Terms of Service, you consent to the exclusive jurisdiction of the courts of Australia and waive any objection to such jurisdiction on the grounds of forum non conveniences or any other grounds. You agree that any cause of action arising out of or related to these Terms of Service must be commenced within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred.

If any provision of these Terms of Service is deemed invalid, illegal or unenforceable, the remaining provisions shall remain in full force and effect. These Terms of Service, along with any additional terms and policies incorporated by reference, constitute the entire agreement between you and Hannah.Heidi Candles regarding the use of our Services and supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written, between you and Hannah.Heidi Candles.

Section 18 – Changes to Terms of Service

Hannah.Heidi Candles reserves the right to modify or update these Terms of Service at any time without prior notice. The most current version of the Terms of Service can be reviewed by visiting the relevant page on the Hannah.Heidi Candles website.

By using or accessing the website or the Service, you agree to be bound by the then-current version of these Terms of Service. It is your responsibility to review these Terms of Service periodically to stay informed of any changes or updates. Your continued use of or access to the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Hannah.Heidi Candles may, at its sole discretion, modify or discontinue the Service, or any part thereof, without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Section 19 – Contact Information

If you have any questions or concerns about the Terms of Service, you can reach out to us at sales@hannahheidicandles.com.au. Our team will be happy to assist you with any inquiries you may have. We strive to ensure that our customers fully understand and agree to our terms of service, so please do not hesitate to contact us if you need any clarification. We value your feedback and are always looking for ways to improve our services.